Plaza Premium elevates travellers’ comfort at Senai airport

 

Plaza Premium Group has soft-opened the Plaza Premium Lounge Johor Bahru at Senai International Airport – and is the only lounge operator at this facility.

The 80-seater lounge offers a premium, comfortable and innovative space for both international and domestic travellers, making the same level of premium service accessible to travellers flying near and far.

The lounge is equipped with state-of-the-art technology to streamline the guest experience, such as self-check-in kiosks for a more efficient and hassle-free access to the lounge. Implementation of QR code-based food ordering system also allows lounge guests to browse and order their meals effortlessly.

With the aim to further enhance lounge experience with digital solutions, this facility has integrated the Smart Traveller app to enable personalised experiences, rewards and a smooth transition through the lounge and airport.

The Plaza Premium Lounge Johor Bahru has also created the Lounge To-Go corner for passengers on tight schedules. Here, they can grab a premium selection of food and beverages to enjoy on the go.

Lounge can also enjoy a spot of cultural immersion – F&B selection showcases Malaysian culinary heritage while artworks featured in the space are borne from the hands of Malaysian artists.

Cavin Loh, regional general manager (Southeast Asia) from Plaza Premium Group, said the new lounge is “more than just a place to wait for your flight – it’s a space to experience the best of Johorian hospitality, art and innovation”.

-TTG Asia.

Plaza Premium combo-lounge opens at KLIA

 

Plaza Premium Group unveiled its brand-new combo lounge at Kuala Lumpur International Airport (KLIA) Terminal 1 recently, combining both The Plaza Premium First and the Plaza Premium Lounge under one roof.

KLIA is the second airport to feature this new combo lounge concept, almost three months after Plaza Premium Group first introduced it at Jakarta Soekarno-Hatta Airport last December.

With the concept requiring an area of 1,500-2,000m2, the biggest challenge in expanding to other airports in the region and beyond was getting the space to do so at matured airports, shared Song Hoi-See, CEO and founder of Plaza Premium Group.

As the current sole partner, Singapore Airlines’ business class and first-class passengers have complimentary access to The Plaza Premium First lounge at KLIA. Song targets to increase this to at least 10 similar partnerships with foreign airlines flying into KLIA Terminal 1 by year end.

Plaza Premium First and Plaza Premium Lounge offer different dining experiences to cater to their guests’ needs. Plaza Premium First serves a curated experience with an à la carte menu while Plaza Premium Lounge’s offers a buffet menu.

Both offer dedicated spaces to suit travellers’ needs, be it to relax, dine, socialise or work. There are also private rooms for families and for corporate use.

Open to travellers on a pay-per-use basis, Plaza Premium First’s rate is 202 ringgit (US$45) per person for a two-hour lounge use while Plaza Premium Lounge charges 146 ringgit per person for the same amount of time.

Currently, Plaza Premium Group operates its lounges in more than 70 international airports globally, with another lounge opened earlier this month at Adelaide International.

In Malaysia, it operates seven lounges with plans to expand in East Malaysia.

The group is also looking to expand its products and offerings to Miami, Florida and Denver in the US, Ching Tao and Chongqing in China, Abu Dhabi, Amman and Jeddah.

-TTG Asia.

Malaysia Airlines Resumes Flights to Wider International Destinations

 

KLIA, 22 March 2022: Malaysia Airlines is set to welcome passengers to Fly Malaysia and enjoy full-service offerings following the gradual reopening of borders around the world, with increased capacity to selected international routes within its network. In anticipation of increased passenger volume, its Golden Lounge at the Satellite building in KL International Airport will also reopen on 1 April 2022.

 

Starting 27 March 2022, Malaysia Airlines will increase frequency to its flagship Kuala Lumpur-London route to 11 times weekly and will return to full double daily service from 1 July onwards.

 

On the same date, the national carrier will be reinstating scheduled commercial services to India, namely New Delhi, Bangalore, Mumbai, Chennai, and Hyderabad, after close to 24 months suspension due to border closure between the two countries.

 

Starting 1 April 2022, Malaysia Airlines will increase capacity to Bangkok from seven times weekly to 14 times weekly and to Phuket from once-a-week to three times weekly. This comes after Thailand recently relaxed entry requirements for fully vaccinated international travellers. Additionally, Malaysia Airlines has begun flying to Bali, with once-a-week flight, beginning 11 March 2022. Fully vaccinated customers travelling to Singapore can continue to enjoy the Vaccinated Travel Lane (VTL) scheme from Kuala Lumpur and Penang, providing them with ease of quarantine-free access.

 

Meanwhile, the recently reinstated flights to Australia will also see an increase from five times weekly to seven times weekly to Sydney and from two times weekly to five times weekly to Perth following a steady demand for travels on the Australasia region.

 

With Malaysia Airlines’ Satellite Golden Lounge fully opened soon, customers can expect the reimplementation of buffet-style serving, offering convenience for guests to browse and indulge in a diverse range of local and western delicacies prior to their flight. All the airline’s lounges follow stringent health and safety measures, mandatory use of face masks and disposable gloves at the buffet area, and regular sanitisation of common areas.

 

Malaysia Airlines is committed to facilitating safe and seamless travels for passengers #FlyConfidently and experience a smooth journey underpinned by inimitable Malaysian Hospitality. Malaysia Airlines received a 7-star rating for its extensive COVID-19 health and safety measures from AirlineRatings and is a Travel Safe Alliance Malaysia (TSAM) member.

 

Passengers are reminded to check entry and exit requirements before their journeys with travel restrictions remaining in place in most countries and are advised to perform online or mobile check-in to reduce interaction and avoid queues at the airport. For the best deals on Malaysia Airlines, customers are encouraged to book early on its official website at malaysiaairlines.com or via Malaysia Airlines’ mobile app. Sign up as an Enrich member at enrich.malaysiaairlines.com and start earning Enrich Points to enjoy exclusive members-only offerings.

-Malaysia Airlines.

Malaysia Airlines Re-opens Domestic Golden Lounge with Festive Fair

 

KLIA, 25 October 2021: Malaysia Airlines is delighted to announce the re-opening of its Domestic Golden Lounge at KL International Airport (KLIA) beginning 29 October 2021. The airline's latest move comes after a steady growth in passenger volume and strong demand for lounge offerings following the relaxation of interstate travel ban and the upcoming year-end holidays.

Its two other flagship lounges at the Regional and Satellite terminals will be reopened in stages, after having been closed for more than a year to abide by the no dine-in rule imposed since the first Movement Control Order in Malaysia.

The re-opening of the Domestic Golden Lounge is timely in conjunction with the upcoming Festival of Lights that comes with a celebratory menu featuring Chicken Biryani and assorted traditional Indian delicacies that will be served from 29 October until 4 November 2021. Guests can also look forward to their favourite meal from a wide array of authentic Malaysian cuisine including nasi lemak, chicken congee, laksa, Malay kuih-muih and assorted desserts as well as teh tarik and barista style coffee, freshly prepared and made available through a contactless digital meal ordering service at the lounge.

Malaysia Airlines Group Chief Marketing and Customer Experience Officer Lau Yin May said, "We are delighted to reopen our Domestic Golden Lounge after a strong pick up in travel domestically and we are expecting further increase in demand with the upcoming year-end school holidays and festivity. We welcome guests to once again immerse themselves with our premium and warm Malaysian Hospitality before their flight. During the hiatus we worked on making significant improvements to ensure everyone's safety is in accordance with the new normal.

Our team continues to ensure that all measures are aligned and in full compliance to international best practices and recommendations, leading to the lounge's reopening. We would like to take this opportunity to thank our customers for their continued support during this challenging time and we look forward to welcoming all of you onboard again, offering our signature experience featuring authentic Malaysian cuisine and Malaysian Hospitality for the comfort and wellbeing of our guests," added Yin May.

The Domestic Golden Lounge will operate daily from 6am to 7pm subject to flight schedules and will adhere to the following operating guidelines in line with the recommendations of the Ministry of Health, Malaysia (MOH):

• Customers must be fully vaccinated with the approved vaccines by MOH. Unvaccinated infants and children up to 17 years old must be accompanied by a parent or legal guardian who are fully vaccinated.

 

• Contactless registration and vaccination status check via the 'MySejahtera’ app and temperature scanning.

 

• Compulsory wearing of face masks

 

• Digital food & beverage ordering service and 'grab & go' pre-packed meals.

 

• Hand sanitisers at all critical locations within the lounge.

 

• Social distancing demarcation and guidelines throughout the lounge.

 

• Enhanced hygiene protocols at prayer rooms, family room and facilities after each use.

With the implementation of the #FlyConfidently program, Malaysia Airlines received a 7-star rating for COVID-19 health and safety measures from AirlineRatings, reinforcing its commitment to offer a safe journey for its guests. Recently, Malaysia Aviation Group’s airline companies comprising Malaysia Airlines, Firefly and MASwings, became a member of the Travel Safe Alliance Malaysia (TSAM), representing the aviation industry in providing end-to-end safe travel solutions to travellers and upholding Malaysia as the preferred travel and business events destination in the global market.

Also, in celebration of the lounge's reopening, Enrich members will be able to enjoy an exclusive 10% off to redeem a Domestic Golden Lounge e-voucher via https://www.malaysiaairlines.com/my/en/enrich.html and enjoy a relaxing experience before their flight until 31 December 2021. The e-Voucher is valid for six (6) months from the date of issuance

Meanwhile, Enrich CIMB and Malaysia Airlines AMEX cardholders can now utilise their Golden Lounge vouchers for exclusive access to Malaysia Airlines' Domestic Golden Lounge for their upcoming travel.

To take advantage of the airline's great promotions and outstanding COVID-19 safety record, customers can book their tickets via Malaysia Airlines' App, the airline's official website, at www.malaysiaairlines.com for their next Malaysian holidays. Don't miss out on our irresistible deals for travel packages by visiting https://holidays.malaysiaairlines.com/mhholidays-home.html!

-Malaysia Airlines.

AirAsia launches premium lounge at KLIA2

Kamarudin (second from left) and Benyamin (third from left) unveil the brand-new
AirAsia Premium Red Lounge along with Malaysia Airports Holdings Berhad
managing director Datuk Badlisham Ghazali (far left).

PETALING JAYA: AirAsia has opened a premium lounge that offers passengers 24-hour services and facilities, including a buffet spread, wireless Internet access, lounge area, workstations and shower facilities.

The AirAsia Premium Red Lounge, which is located at the mezzanine level of the international departure hall at KLIA2, will be complimentary for passengers who opt for premium flatbed or premium flex seats.

It will also be available for all other passengers at RM79 per person.

The lounge will open its doors to passengers from Friday.

During its launch at KLIA2 Thursday, AirAsia Bhd executive chairman Datuk Kamarudin Meranun said it is one of the world’s first low-cost carrier airport lounges.

Kamarudin and AirAsia X CEO Benyamin Ismail jointly unveiled the facility along with Malaysia Airports Holdings Bhd (MAHB) managing director Datuk Badlisham Ghazali.

“The lounge can accommodate up to 110 guests at any one time, and we look forward to serving all of the guests who will experience this when we open tomorrow,” said Kamarudin.

-thestar online.

Malindo Air opens lounge at KLIA2

Extra comfort: Abdul Aziz officiating at the launch of Malindo Air’s
Executive Lounge at KLIA2. Flanking him are Chandran (right) and
Malaysia Airports Holdings Bhd managing director Datuk Badlisham Ghazali.

SEPANG: Kuala Lumpur International Airport 2 (KLIA2) now has its first dedicated airline lounge operated by hybrid ­carrier Malindo Air.

Located at the main terminal building, it is Malindo Air’s first purpose-built lounge.

At its launch yesterday, Deputy Transport Minister Datuk Abdul Aziz Kaprawi congratulated the airline on its achievement, saying that it was one of the many encouraging developments in Malaysian aviation and tourism sectors.

“This shows KLIA2 is a successful terminal and that airlines are adding new innovations,” he said after the ribbon-cutting ceremony at the Executive Lounge.

Abdul Aziz praised Malindo Air for constantly striving to improve and innovate.

“Last year, this airline carried 2.4 million people and I understand that this is expected to rise to four million this year, which is remarkable,” he said.

Malindo Air CEO Chandran Rama Muthy thanked the Government and KLIA2 for their support, adding that he felt the lounge was a “significant milestone”.

“Malindo Air Business Class and Economy Class passengers now have a dedicated lounge area to rest and refresh themselves before their next flight,” he said.

With free WiFi access, refreshments featuring Malaysian flavours, free use of personal computers, shower facilities and a comfortable rest area, the lounge provides the definitive travel experience, he said in his speech.

On the airline’s future plans, Chandran said it was looking at flying to cities in southern China, Jeddah, Australia, the Philip­pines and Japan.

Malindo Air has 12 Boeing 737 Next Generation aircraft and 11 ATR72-700 ­turboprop planes.

-thestar online.

Airport meetings gain hold at KLIA and klia2

Plaza Premium Lounge is seeing its meeting spaces at Kuala Lumpur International Airport (KLIA) lounge and the recently opened klia2 terminal increasingly used for quick meetings by the airline industry and corporate clients.

Kellyn Ching, sales and marketing manager at Plaza Premium Lounge, which provides lounge, meeting, and rest and relaxation facilities at airports around the world, said the meeting facilities are popular with local and foreign airlines looking for a quiet space to conduct interviews for staff recruitment.

Corporate companies who want to hold short face-to-face meetings with overseas delegates also use the spaces. “It is a convenient location for overseas delegates to fly in, have their meeting, and then return to their home country,” said Ching.

Both KLIA and klia2 have a Plaza Premium Lounge meeting room that fits up to 20 people each. Free Wi-Fi is provided, while other equipment such as a business projector and high-definition TV are available upon request though subject to additional charges. Delegates can also enjoy the buffet spread available or request a special menu, as catering options are provided by the in-house F&B team.

Plaza Premium Lounge also offers Meet and Greet services that are popular with MICE and event organisers, and corporate clients from the banking, airline and multi-level marketing industries.

Ching said: “We provide personalised escort services for clients from touchdown right up to the awaiting transport service provider. For departures, our services start from the drop-off point at the airport until the boarding gate.”

For those on transit or with long flight delays, there are rest and recreation facilities available at Plaza Premium Lounge. Plaza Premium Lounge recently introduced the Wellness Spa and Salon last month (in September) at both KLIA and klia2, offering services including massages and foot reflexology treatments, hair, manicure and pedicure services. 

At the new lounge located at Gateway@klia2, individual napping areas were opened and there are 24 bedrooms with attached shower facilities, which customers can rent for as short as three hours.

-TTG Asia.

Malaysia Airlines Launches Refurbished Golden Lounge at KLIA and Penang International Airport

Sepang, 14 February 2014: Malaysia Airlines today launched its refurbished Golden Lounge at Kuala Lumpur International Airport (KLIA), after three months of renovation works. The 43,284 square-foot lounge, conveniently located on the Mezzanine Floor of the Satellite Terminal of KLIA, offers First and Business Class passengers an inviting environment of understated luxury and a quiet haven to relax.

Developed with a contemporary facade and luxurious ambiance, the Golden Lounge enables passengers to relax by creating an ideal space in which they can unwind before a flight.

Malaysia Airlines Director of Customer Services Dato' Mohd Salleh Ahmad Tabrani said, “Malaysia Airlines is committed to offer our passengers world-class facilities and services. The launching of our Golden Lounge today raises the bar for premium ground products and services even further.”

“The significant investment in offering the very best to our passengers on-ground and in-flight will continue hence enhancing the overall experience when flying with Malaysia Airlines”, he added.

The lounge spans a spacious seating capacity fit for over 400 passengers. Last year, the Satellite Golden Lounge received a total of more than 310,000 passengers. It is the right time for the airline to refurbish the Golden Lounge as the number of passengers has increased since the entry of Malaysia Airlines into oneworld alliance. 

Golden Lounge consists of the Platinum and Business Lounges, each extending from the central reception area. The Platinum Lounge offers top notch facilities of fine dining area serving ala-carte menu together with light snack buffet counter, cigar room and four private slumber rooms complete with single bed and wakeup call facility. The six units of washroom and shower facilities complemented with amenities by Chopard and bath towels serves as a relaxing and private sanctuary where passengers can freshen up before their journey. A nursery with baby cleaning and changing facilities is also provided for the comfort of our little travellers.

The Business Class Lounge offers a sprawling dining area consisting of a few sections – the Rise & Shine deli has wide selection of pastries, bread, soups, salads and dessert; the Noodle Bar specialises in Asian noodle delicacies and the Bistro Bar serves gourmet coffee, tea and juices. Four daybed relaxation rooms with shower and disabled-friendly washroom are provided for ultimate comfort. Smoking room and Games room complete with XBox game console is readily available for passengers to chill out.

The Golden Lounge also provides facilities to meet the needs of every traveller – a business center with conference room, cloak and luggage room, Muslim prayer room, children’s play room with nursery and a sports bar. For a tranquil moment, Ayer Spa offers a good deal of spa services. 

Malaysia Airlines operates three lounges in KLIA, offering an unrivalled selection of lounges, each with its own individual identity.

Meanwhile, the relocation of Golden Lounge at Penang International Airport is now completed and has re-opened for service. Similar to other domestic Golden Lounge, it is now located at the domestic terminal.

The Golden Lounge is open 24 hours to First and Business Class passengers, Platinum and Gold Enrich members, and Saphhire or above oneworld members departing or transiting in Kuala Lumpur.

For more information on the services, kindly log on to www.malaysiaairlines.com.

-Malaysia Airlines.

MAS Opens Its Refurbished Golden Lounge In KLIA

SEPANG, Feb 14 (Bernama) -- Malaysia Airlines (MAS) today opened its Golden Lounge, located on the Mezzanine Floor, Kuala Lumpur International Airport (KLIA) Satellite Terminal after three months of renovation works.

It was officially launched by MAS Customer Services director Datuk Mohd Salleh Ahmad Tabrani, here, today. He said the renovation of the 43,284 sq ft lounge was in line with MAS' commitment to offering its passengers world-class facilities and services.

"The lounge which caters for First and Business Class passengers, and Platinum, Gold and Enrich members can accommodate over 400 passengers. "Last year, MAS Golden Lounge recorded a total of more than 310,000 passengers and we expect a 30 per cent increase this year.

"Therefore, it is the right time for MAS to refurbish its Golden Lounge as the number of passengers has increased since MAS became a member of the oneworld alliance," he told reporters after the launching. More information on the lounge, which opens 24 hours, can be obtained from www.malaysiaairlines.com.

Meanwhile, the relocation of the MAS Golden Lounge at the Penang International Airport is now completed and has re-opened for service. It is located at the domestic terminal.
-bernama.

Plaza Premium Lounge takes on new markets

Plaza Premium Lounge Management will celebrate 15 years of running airport lounges, transit hotels and other services by undertaking an aggressive expansion plan that includes entry into the Australian and European markets.

Song Hoi-See, founder and CEO of Plaza Premium Lounge Management, said: “By 2015, we will add 50 new locations in existing and new airports around the world. We will look to expand in mainland China, Asia, the Middle East, Europe and North America.”

The company will launch a new flagship lounge in Hong Kong International Airport, to be the biggest and largest pay-in lounge in the region. It will open lounges in Sydney’s airport and London’s Heathrow airport, heralding Plaza Premium’s entry into the Australian and European markets respectively.

New lounges have also been planned for Macau and Kuala Lumpur at KLIA2.

In India, Mumbai will get one pay-in lounge, Bengaluru International Airport will see two new pay-in lounges and the lounge at New Delhi’s airport’s Terminal 3 will be upgraded. The city’s first-ever transit hotel will come up in Bengaluru, while a major expansion is on the cards for the transit hotel at Hyderabad.

This year, Plaza Premium has already added lounges at the airports of Kota Kinabalu, Kuching and Penang in Malaysia, as well as Edmonton in Canada. The lounge at Toronto Pearson International Airport has undergone major expansion and the world’s first airport organic spa, Wellness Spa, was opened in Singapore Changi Airport.

To further mark the company’s 15^th anniversary, Plaza Premium Lounge Management has also unveiled a new logo.

-TTG Asia.