Showing posts with label Middle East Market. Show all posts
Showing posts with label Middle East Market. Show all posts

Saturday, 11 April 2015

London calling again

AAX also plans to scale the Hawaiian skies and fly to Honolulu via Osaka,
a destination no low-cost carrier from Asia has flown to.

AirAsia X to fly to London and new destinations in Japan, Mideast
After a three-year hiatus, London is back again on AirAsia X Bhd’s (AAX) radar, as is a new destination in Japan and another in the Middle East.
AAX also plans to scale the Hawaiian skies and fly into Honolulu via Osaka, a destination no low-cost carrier from Asia has flown to, although premium-carrier Philippine Airlines does fly there from Manila.
Its acting chief executive officer (CEO) Benyamin Ismail - who just returned from a trip to Washington to find out what it takes to fly into Honolulu - says it’s a proposition that will work, even though aviation experts believe they will have to rely on Japanese and Hawaiian traffic to operate the route and getting travellers from South-East Asia to fly into Hawaii will be a bonus.
“It is a big opportunity for us in Asia. There is demand, and from Osaka, it is a high-season route as getting a seat can be difficult. Airfares from Honolulu to Japan are good and that will give us (enough room) to price our fares (appropriately),’’ Benyamin says.
AAX plans to begin flying to Hawaii via Osaka this year, and since it has fifth freedom rights into the US, it can pick up passengers from Osaka.
“We have identified three new routes this year, everything else we maintain,’’ he adds.
Benyamin believes growth will be modest this year, and out of the eight aircraft AAX is taking delivery of, only two are meant for the Malaysian operations. “So, that is why growth will be moderate this year, but next year, it will be more aggressive,’’ he says.
He adds that AAX will also move away from wet aircraft leases and focus on scheduled routes.
All this is being done as AAX restructures itself after having reported RM519mil in net losses for full-year 2014 and having changed its top management team.
Benyamin took over in February, while AAX’s co-founder Datuk Kamarudin Meranun is the AAX group CEO. The team is furiously working to get AAX back on its feet.
The airline’s biggest setback has been its over-expansion in the past two years amid rising fuel prices and fare-dumping by premium airlines that has forced it to follow suit at the expense of yields. This led to huge losses last year, and aviation experts believe the first quarter of the present financial year is not as rosy as it would appear to be either.
AAX has cut its bleeding routes, mainly Nagoya and Adelaide, and cut down on frequencies to Australia.
“We are looking at routes where there was competition that led to irrational pricing. At some stops, we had triple daily flights such as Melbourne and Sydney. So, we will not sacrifice our P&L for them, we have to maintain yields,’’ Benyamin says.
He says he is looking at the A to Z of things at AAX, making sure every deal or contract is reasonably priced.
“I am renegotiating all contracts, even going to our fuel suppliers to renegotiate.
“We are also reducing the headcount, as we have quite a large cabin crew and ground services team. We are merging some functions with our sister company AirAsia. The review on our network and revenue management is continuing,’’ he says.
The challenge for those driving AAX is really to prove that this long-haul, low-cost model can work amidst competition in the wake of the failure of Sir Freddie Laker’s Skytrain and Hong Kong’s Oasis airline.
“No amount of convincing is going to work, only sustained profitability is needed,’’ says an aviation expert.
AAX co-founder Tan Sri Tony Fernandes adds that “we have been severely tested before and have come through. Benyamin and Kamarudin are doing a lot of things. We are rationalising capacity and adding the right routes at the right places and are optimistic of a turnaround”.
He adds that while AAX has been under severe pressure due to competition, he still believes the airline’s long-haul, low-cost carrier model works. He says the recent completed rights issue was also proof that the original shareholders still believe in AAX’s business model.
“That should be the best guide of our confidence. We are putting our money where our mouths are,” he says.
Fare-dumping is a common feature on most of its routes where it competes with Malaysia Airlines (MAS), and over the past two years, AAX has dropped fares to fight MAS on several routes, at the expense of yields, however.
Fernandes hopes MAS, under the stewardship of Christoph Mueller, will sell fares that enable it to make money so that everything will sort itself out, as he believes there is enough demand in Malaysia for all the players to co-exist.
“If with our cost structure, we are selling it at RM400 and a full-service airline sells it at RM350 with triple the cost structure, how can you compete?
“So, this is the issue, but it appears to be getting better,” says Fernandes.
Benyamin adds that overall loads for the airline have picked up to a high of 70% and it is the same for the Australian sector. He adds that yields are also looking better than last year and that the airline will not compromise on yields.
London in 2016
In 2007, AAX first announced its plans to fly to London by dangling one-way fares for a mere RM9.90.
Since then, it had flown hundreds of thousands of passengers into London, some of whom were flying there for the very first time.
However, in February 2012, it pulled the plug on the route, leaving many feeling disappointed.
What has changed from then for it to now rethink about flying into London, especially when it had made huge losses on that route previously?
Can this route be profitable again?
“If it isn’t going to be (profitable), we would not do it (fly into London). When we first flew to London, the AirAsia group was a smaller airline, but over the years, we have grown bigger and AAX is now a different animal. Most importantly, we will have the right aircraft type for the London route now,” Fernandes says.
“The difference then was that we used a four-engine aircraft with fewer seats. Now when we go to London, we will have a two-engine aircraft with many more seats,’’ he adds.
There were several factors that had forced AAX to suspend its European routes, namely, London and Paris.
Besides the wrong aircraft type, the fuel cost also rose, as did passenger air charges.
Further, it had to dump fares over a period of time at the expense of yields due to competition.
AAX will use the A330 high gross weight version for the London connectivity next year.
Benyamin is scheduled to meet Airbus officials next week to swap some plane orders with the A330 high gross weight version and he expects them to be delivered by the middle of next year.
That is about the time the London route will take off, although AAX is exploring the possibility of leasing two aircraft from the Middle East to begin the flight to London sooner.
If it happens this year, there will be a stop in the Middle East. Some, however, do not think this is a viable proposition. It could be a stop in Istanbul, Sharjah or even Abu Dhabi, but certainly not Dubai, as competing with Emirates will be tough.
“We are looking to stop over somewhere in the Middle East, but we have to look at the bilateral arrangements. If we can, we will plan something for this year, or else next year is definite, but in the second quarter,’’ Benyamin says.
While Fernandes acknowledges that KL-London is a very competitive route, especially with the many Middle-Eastern airlines offering flights, AAX will offer direct flights and its extensive network in Asia gives it an edge over many other carriers.
“Having a wide network was not our idea. The idea came from Emirates, as once I was at an airport and saw that Emirates had so huge a network and so we decided we should have that too.
“Today, we have 19 points in China, many more in India, Indonesia and so many other places.
“This is the biggest selling point for us. Within one stop, you can go anywhere in Asia.
“Say you are coming from London and want to go to Bandung, you cannot go through on Emirates (to the end stop). But we would be able to give you the London-KL-Bandung connection, as we have the frequency.
“We also have the connectivity and frequencies that were not there before and the links into Australia,’’ Fernandes adds.
Airfare pricing will be a major factor, and as it is, the return airfare to London is between RM2,400 and RM2,900, depending on the season and the carrier.
In May, British Airways (BA) will join in to compete on the KL-London-KL route, adding to the already competitive sector.
Many believe BA will keep its fares high as it caters for the corporates, but that remains to be seen.
Beyond London, Fernandes is looking at a code-share arrangement with a low-cost airline in Europe for traffic and connectivity, but it has to be one of the big cities for connectivity.
Benyamin says they are exploring with two partners, but declines to name them.
It could be any one of the many European players such as Ryanair, easyJet, Norwegian, Air Berlin, airBaltic, Aer Lingus, Air One, Germanwings, Helvetic Airways, Jet2 or even XL Airways and Transavia.
“We have to find something that will help stimulate market demand and build on it and offer connections to, say, Milan, Nice, Almaty, Mongolia ... some of these destinations are untapped.
“Code share is not our bread and butter, but we are not shy about talking to some of the players. If our cost structure and systems can match, why not? We are still exploring, but they must have a regional presence in Europe,’’ he adds.
-thestar online.

Saturday, 30 June 2012

Shopping centre intends to surprise and delight its Middle Eastern shoppers


Middle Eastern tourists to Malaysia have found a favourite shopping destination in Pavilion KL that ensures a personalised experience.
At the recent 1Malaysia Mega Sale Carnival launch at Pavilion KL, the mall’s marketing director Kung Suan Ai said it was part of their proactive efforts to provide an engaging experience to tourists by putting together a calendar of activities that aims to both surprise and delight. “We will feature a team of welcome dancers performing the 1Malaysia Dance to introduce visitors to the many flavours of our rich culture and heritage. In addition to various activities, we have stepped up our efforts in providing friendly, personalised, value-added services, one of which includes an Arabic-speaking concierge.
Culture fusion: The Pavilion KL 1Malaysia dancers posing with a Middle Eastern visitor (third from left).
“Our aim is to promote Malaysia as a top-of-mind tourist destination through these efforts,” explained Kung. Mohamed Mohamud Mohamed from the United Arab Emirates (UAE), Pavilion KL’s Arabic-speaking concierge said, “The services we provide allow visitors to save time and energy. They can spend their time more effectively and efficiently, enjoying more quality time with their families.”
The 1Malaysia dance performance is a 30-minute show made up of dances and music from Malay, Chinese, Indian and Sabah and Sarawak heritage. This fusion of various dances displays a symphony that is unique to Malaysia, showcasing the nation’s rich melting pot of cultural flavours.
The dance will be performed at Pavilion KL’s Bukit Bintang entrance against the backdrop of its Liuli Crystal Fountain at 6pm on weekends until July 15. The 1Malaysia Dance, Mega Sale offers and personalised services are just a few highlights at Pavilion KL in conjunction with 1MMSC. Through a joint campaign with Tourism Malaysia, each tourist can also enjoy a free Travel Gift Set for accumulated purchases of RM500 and above.
The arrival of Middle Eastern tourists in Malaysia has seen tremendous growth in the last few years, recording 229,000 Arab visitors to Malaysia in 2010, from 200,000 recorded in 2009 (Source: Tourism Ministry) . A majority of these visits are recorded during the 1MMSC period as they continue to be attracted by the shopping scene in Malaysia.
The 1Malaysia Mega Sale Carnival was launched by Tourism Minister Datuk Seri Dr Ng Yen Yen recently and will end on Sept 4, 2012. For details, call 03 2118 8833 or check real-time updates on Facebook @ http://www.facebook.com/PavilionKL or Twitter at @Pavilion_KL.
-thestar online.

Tuesday, 1 May 2012

129 Tourism Players To Promote Malaysia In ATM Dubai


PUTRAJAYA, 30 April 2012: A 129-member tourism trade delegation from Malaysia is participating in the largest trade and consumer travel show in the Gulf region, the Arabian Travel Market (ATM). The highly-anticipated annual event is taking place at the Dubai International Convention and Exhibition Centre in UAE from 30 April to 3 May 2012.

Malaysia’s participation in ATM for the 19th time this year is a clear demonstration of the country’s commitment and efforts in attracting more tourists, particularly from West Asia, to its shores. Leading the Malaysian delegation to ATM is Tourism Malaysia’s Director for International Marketing Division (South Asia/ West Asia/ Africa), Mr. Zulkifly Md Said.

This year’s delegation comprises 76 government and private sector organisations, which include 43 hotels, 22 travel & tour operators, 7 State Governments, and 4 tourism product operators. A cocktail reception for the buyers, travel agents and media will be held on 1 May, 4.00pm, at the Malaysia Pavilion (booth AS2640).

Other programmes in Dubai include courtesy calls to heads of airlines, as well as several interviews with Arab media. Among the focus of the Malaysian delegation at ATM this year are the promotion of the states in the west coast of Peninsular Malaysia, as well as the states of Sabah and Sarawak.   

Besides participating in ATM, some of the Malaysian delegates are expected to join Tourism Malaysia in its sales mission to Riyadh and Jeddah, in the Kingdom of Saudi Arabia from 4 to 8 May. The sales mission aims to further strengthen Malaysia’s presence in the market. A gala dinner is scheduled to be held at both destinations to give guests a glimpse of the tourism attractions in Malaysia. Besides that, courtesy calls and meetings with tourism players will also be carried out.

The ATM is indeed an ideal platform for the Malaysian delegation to network and form strategic alliances with travel trade buyers from the Gulf region. At the same time, it will help strengthen the presence of Malaysia in the region.

BACKGROUND
1.         Malaysia recorded 24.7 million tourist arrivals last year with a 0.6 per cent growth compared to the previous year (2010).

2.         The West Asian market registered 358,994 tourist arrivals with a growth of 12.1 percent compared to 2010.


COUNTRY

Tourist arrivals  2011

Tourist arrivals  2010

Growth in %

West Asia

358,994

320,373

12.1






 (Source: Immigration Dept & Research Division, Tourism Malaysia).

3.         The promotion in West Asia is focused on travel packages coupled with quality services and products. Key products promoted to the West Asian market include leisure holidays such as beaches and islands, shopping, dining, eco-tourism and business tourism packages. The special interest promotions include education tourism, medical & health tourism, honeymoon, spa and the Malaysia My Second Home programme.

4.         In terms of medical and health tourism, Malaysia is among the most popular destinations for health tourists from West Asia. It is fast emerging as a value-for-money destination with world-class health and state-of-the-art medical facilities, as Malaysia has over 200 international-standard hospitals and clinics.

5.         Similarly, the favourable exchange rate has also contributed to the growth in education tourism, thus making Malaysia a centre of research and educational excellence. Twinning programmes with foreign universities have made it affordable for students from West Asia to pursue their tertiary education in Malaysia. 
-Tourism Malaysia.

Wednesday, 23 November 2011

Tourism Malaysia Organises 'Make It Malaysia 2011 For Iran Market'

In line with its effort to boost tourist arrivals from Iran to Malaysia, Tourism Malaysia is organising the Make It Malaysia 2011 programme for the Iran market. A total of 60 travel agents from Iran are participating in the programme which aims to make Malaysia a top-of-mind holiday destination among Iranian travellers. 

 

The participants are divided into six groups, each travelling to different destinations in the country, namely Melaka (20-26 Nov), Sabah/Cameron Highlands (20-26 Nov), Terengganu (17-24 Nov), Langkawi/Negeri Sembilan (20-28 Nov), Penang/Negeri Sembilan (20-28 Nov), and Sarawak (20-26 Nov). Tours to Kuala Lumpur and Putrajaya are also in the itineraries of all the groups. 

 

On 23 November, all the participants will attend a business session and travel mart at 3:45pm at the Royale Chulan Hotel in Kuala Lumpur. During the business session they will receive information on the Malaysia My Second Home Programme, education tourism and KL Tower.  

 

A total of 30 Malaysia organisations are attending the travel mart as sellers. It offers a platform for all Iranian tour operators to establish business networking with Malaysian tour operators, travel agents, hoteliers, and tourism product operators. 

 

In the evening, the participants will attend a dinner hosted by the Acting Director General of Tourism Malaysia, YBhg. Dato’ Hj. Azizan Noordin. During the dinner, the six groups of participants will perform a presentation each based on their knowledge of Malaysia. The guests will also be entertained by Malaysian cultural performance. Each of the participants will be presented with a certificate, in appreciation of their participation. In addition, a trophy will also be presented to the best group presentation.             

 

The ‘Make It Malaysia 2011 for Iran Market’ is being held for the first time. It provides an opportunity for the travel industry frontliners from Iran to get to know Malaysia better. The programme aims to give an exposure and hands-on experience to all tour operators on tourism in Malaysia and the country’s various amazing attractions and warm hospitality services. They will also receive the latest update on the tourism developments in the country. All the activities during their trip here aim to provide the relevant information to help them to package and sell Malaysia with more confidence. 

 

A total of 116,252 Iranian tourists visited Malaysia in 2010, which was an increase of 14.3 percent, compared to 2009 (101,664). For the first half of this year, tourist arrivals from Iran has already reached 64,448, signifying a growth of 16.5 percent compared to the same period last year.  

 

This is indeed a very positive indicator that Malaysia has emerged as a favourite destination for Iranian holidaymakers.

-Tourism Malaysia.


Tuesday, 15 November 2011

Middle East outbound travel market increasing

Arabian Travel Market has revealed that with a rising population and increasing disposable incomes especially in the GCC countries, destinations in Europe as well as Asia are now homing in on its multi-billion outbound travel market, which could top $20 billion within the next 20 years, according to data from the World Tourism Organisation (WTO).

 
Consistent with that point of view, Arabian Travel Market 2012, which takes place at the Dubai International Convention and Exhibition Centre from April 30 – May 3, 2012, has witnessed a surge in enquiries which has culminated in almost 59 per cent of exhibition space. “The region is not only one of the fastest growing inbound markets, but for some, more crucially, it is one of the fastest growing outbound markets, commented group exhibition director, Reed Travel Exhibitions, Mark Walsh. “We have received bookings from all five continents of the world reconfirming the importance of this region’s outbound tourism potential.”
 

The WTO reckons that an additional two million Arabs will travel abroad within the next twenty years, taking its total of outbound tourists to 37 million, spending an estimated $20 billion and accounting for 2.2 per cent of global outbound travel, a rise of 0.7 per cent. “Those numbers may seem modest, but it is a case of quality not quantity with travellers from this region. According to the WTO, the average tourist from the UAE spends $22,000 a year on flights and accommodation alone, totaling $6.6 billion annually spent on outbound travel. Saudi Arabia’s market is worth an estimated $4.8 billion,” added Walsh.

 
“We have found that many independent leisure travellers now prefer to carry out their own Internet research at home. Therefore the show is now dedicated to travel industry professionals,” concluded Walsh. The 2011 edition of the leading travel exhibition in the Middle East accommodated 2,236 exhibitors covering over 20,000m2 and attracted more than 22,000 visitors.
-TTG MENA.

Saturday, 3 September 2011

Penang sees surge in Mideast tourists

GEORGE TOWN: More tourists from the Middle East are heading to Penang and other cities in South-East Asia following political uncertainty in Egypt. Malaysian Association of Hotels (MAH) Penang Chapter president Marco Battistotti said many of them normally frequented Cairo for their holidays but were now giving the Egyptian capital a miss.

He said 89,000 tourists from the Middle East had visited Penang from April to August this year compared to 81,000 in the same period last year. “Hotels in Penang received 16,000 advance bookings this month and next month compared to 11,000 in the same period last year.” Battistotti said most of the tourists preferred to stay by the beach to enjoy watersport activities apart from shopping.

A check showed that Middle East tourists made up between 70% and 85% of foreign visitors staying in hotels in Tanjung Bungah and Batu Ferringhi from July to September. Parkroyal Hotel marketing manager Saw Wei Wei said the hotel was expecting more Middle East tourists to arrive next week after Hari Raya. Flamingo Hotel senior sales and marketing manager Sharene Ng said September and October were popular months for Middle East newlyweds to come to Penang for their honeymoon.

Penang Global Tourism (PGT) manager Karen Koo said Penang was a popular destination among Middle East tourists because of the easy availability of halal food. She said PGT had aggressively promoted Penang at the Arab Travel Mart in Dubai from May 2 to May 5. “We had over 400 enquiries about Penang. We have been promoting Penang as a destination that has a little bit of everything – culture, heritage, eco-tourism and beaches,” she said.

-thestar online.

Saturday, 20 August 2011

ARAB SEASON

Between June and August each year, shops and restaurants in Bukit Bintang enjoy brisk business from the influx of Middle-Eastern tourists

KUALA LUMPUR: Restaurants and traders in the bustling Bukit Bintang area are enjoying brisk business thanks to an influx of Arab tourists. Restaurant operators and traders said there had been an increase of Arab tourists in the area compared with last year. They said the number of Arab tourists visiting the Golden Triangle had doubled since the start of the Arab season, which begun in June and ends this month. 

Streets recently visited Jalan Bukit Bintang and found many Arab tourists visiting various establishments. Some can be seen taking a break from their shopping to smoke shisha at a row of Arab restaurants next to Ain Arabia, while others were seen haggling for trinkets and merchandise at the nearby shops. Arina Najal,19 who manages a souvenir shop next to Ain Arabia said that business had been good since the shop started operations four months ago.


"We have many tourists visiting our shops, and they come from all corners of the globe. But it is during the Arab season that we get many Middle-Eastern tourists. They come here for the souvenirs, such as T-shirts, caps and mugs. "Some of the ladies like the collection of bags. Business has been good and we hope more tourists will patronise our place," she said. 

Sahara Tent Restaurant managing director Ala Hussein Salih, who opened the first Arab restaurant in Bukit Bintang, said that more needs to be done for the Arab tourists. "One of the problems faced by Arab tourists here is lack of security. There must be more tourist police in the Bukit Bintang area to ensure that all tourists are safe," he said. Ala Hussein said he had received complaints from Arab tourists of taxi drivers who were not using their meters and charging high rates. "The minute the taxi driver sees an Arab tourist, the fare is doubled. The authorities should look into this problem," he said. 


"There has been a significant increase in the number of tourists to Malaysia in the last five years. They seem to enjoy coming to Malaysia. We hope that the Tourism ministry will have more programmes for the Arab tourists," Ala Hussein said. Tour guide P. Vinesan, 36, said Arab season is a busy season for most tour operators. "Arab tourists are now well versed with all the tourists destinations in the country. 

They used to come here and stay in the city, but now they are venturing out to other destinations such as Genting Highlands, Malacca, Langkawi, Tioman, Penang and Pulau Redang," he said. Vinesan said the Arab tourists enjoy splurging on food and shopping. "It is good to have Arab restaurants in Bukit Bintang, because they prefer Arab cuisine more than our local fare. 

The Tourism Ministry should look at promoting more activities for the Arabs in the city," he said. A tourist from Jordan, who only wanted to be known as Al-Fahid, said that this was his third visit. "The people here are friendly and some of the local fare is good. But we Arabs love our own selection of food," he said. Al-Fahid, who was shopping with his wife, said he loved visiting the islands in the north. "Langkawi is very beautiful. Some of the beaches are clean and the shopping is great. Most of the things there are duty free so we can shop more," he said.

-NST Online.