Malaysia Airlines' primary focus is to care for the family members affected by MH17. The airline is currently supporting the families during this difficult time and has assigned caregivers (who are trained Malaysia Airlines staff) for each family member to provide emotional support and assistance. In addition, the airline is also offering financial assistance of USD5,000 to the families of each passenger and crew member. To date, a majority of the families have already received such financial assistance, which will not be part of any compensation that may be payable.
To further address the needs of the immediate families of the passengers, Malaysia Airlines, through representatives from its Family Support Center, has contacted the next-of-kin of those onboard flight MH17 to initiate an advance compensation payment process.
We have also taken steps to arrange for contractual benefits to which our crew are entitled to be explained and paid to their next of kin, together with a further goodwill payment to help meet the current needs of their families.
Payment of advance compensation will not affect the families’ rights to claim compensation according to the law at a later stage, but will be calculated as part of the final compensation.
Matters relating to compensation remain private and confidential. As such Malaysia Airlines reiterates that it will not be discussing any related details publicly, out of respect for the families.
-www.malaysiaairlines.com
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