PETALING JAYA (April 29, 2013): The KL International Airport in Sepang (KLIA) edged out Tokyo International Airport (Haneda) to take the World's Best Airport Immigration Service in this year's Skytrax World Airport Award, held in conjunction with Passenger Terminal EXPO in Geneva recently.
This is the second time KLIA has won the award. It first clinched the title in 2011, but then fell into second place last year after loss to Tokyo Haneda. KLIA took home the Best Airport Staff Asia Award in 2012.
"KLIA has been consistently voted the best for the staff service excellence since 2010, and this is the second win for KLIA in the World's Best Airport Immigration Service (category)," said Malaysia Airports Holdings Bhd (MAHB) senior general manager of operations services, Datuk Azmi Murad in a statement today. MAHB manages and operates 39 airports in the country, including KLIA.
Azmi attributed the achievement to the Immigration Department for helping to further enhanced KLIA's reputation.
Skytrax CEO Edward Plaisted, meanwhile, guaranteed that the Skytrax World Airport Awards are totally free of any commercial influence or bias, and no airport in the study can exert any influence on the results.
"Airports do not pay to be included in this global study, and the awards are respected and recognised as the most prestigious accolades for the world airport industry," he said in the same statement.
The results were based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.
The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.
The World Airport Survey is the world's largest, annual airport passenger satisfaction survey. It analyses the airport experience for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services, signage and directions, shopping and dining standards, staff service quality and much more. The survey is held in highest esteem for its impartiality and independence, and is regarded as the global benchmark of airport excellence and quality ranking.
-thesundaily.
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