The Malaysian Association of Tour and Travel
Agents (MATTA) is tackling the shortage of frontliners in the tourism industry
by introducing an 18-month training programme known as the National Dual
Training System.
The course combines classroom learning with
practical training and is endorsed by the government’s skills development
department.
Hamzah Rahmat, president of MATTA, explained:
“Apprentices spend only 20 to 30 per cent of their time in a training centre.
For the rest of the programme, they are attached to a travel or tour company
for work-based learning under the supervision of specially trained coaches, who
are members of MATTA.
“Upon completion of the programme, successful
apprentices will be certified competent in inbound and outbound tour
operations, reservations and ticket handling, tour transportation handling,
sales and marketing as well as tour leading.”
Recruitment begins today, September 2, at
MATTA Fair Kuala Lumpur and the first intake of 20 will begin the programme in
January. The number of intakes will depend on demand for the programme.
Those
who complete the programme can further upgrade their qualification by taking
courses that lead to a Malaysian Skills Diploma.
-TTG Asia.
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