Sepang, 13 January 2021: Malaysia
Airlines is offering passengers the flexibility to rebook their travels with a
one-time fare difference and service fee waiver, following the enforcement of
the Movement Control Order in six states and interstate travel ban imposed by
the Malaysian Government. The airline will continue to operate with reduced
frequency, upholding its obligation as the national carrier and supporting
worldwide cargo movement with sister airline, MABkargo.
With the ticket change flexibility, passengers with all types of
tickets, including Enrich redemption tickets, may change their travel plans for
domestic destinations throughout the Movement Control Order. The rebookings
must be made on or before 30 June 2021 for travel to be completed by 31
December 2021.
Malaysia
Airlines Berhad’s Group Chief Executive Officer, Captain Izham Ismail, “With
the recent spike in COVID-19 cases in the country, we urge passengers to adhere
to all the safety measures that we have put in place on ground and on board, to
support the Government’s efforts in curbing and breaking the chain of
infection. At the onset of the COVID-19 pandemic, we have been offering our
passengers with many flexible travel options and continue to do so, to give
passengers regardless of fare class, including the Lite Fare, the certainty and
peace of mind that their tickets remain eligible for future travel with us.
Alternatively,
with the introduction of Economy Flex last year, a new fare tier that seeks to
create a stress-free and easy travel process, passengers can take advantage of
our Ultimate Flexibility. That includes unlimited date changes with no fees
incurred alongside other travel benefits, including free refunds without a fee,
Go Show flexibility, priority check-in, boarding, and check-in baggage allowance
of 35kg.”
To provide a safer travel experience, Malaysia Airlines and its sister
airlines Firefly and MASwings introduced the ‘Fly Confidently’ campaign to
educate passengers on the enhanced measures implemented across touchpoints at
airports and on board. These measures include mandatory usage of face masks and
frequent aircraft disinfection for a refined inflight experience to comply with
social distancing requirements and minimal contact and the assurance of the
aircraft HEPA filters that are proven to filter out 99.97 per cent of viruses
on board.
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Passengers looking to rebook their travels can make the changes online
on www.malaysiaairlines.com or
contact our call Centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000
(outside Malaysia).
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