AirAsia goes live with new contactless clearance procedure

AirAsia is introducing its new contactless clearance procedure to more flights in Asia

 

AirAsia has partnered with digital transformation company GrayMatter to launch Scan2Fly, a cloud-hosted technology that determines a passenger’s eligibility to fly before they arrive at the airport, thus facilitating a more seamless and contactless clearance procedure for travellers and staff.

With Scan2Fly, AirAsia passengers can scan and upload their medical certificates during the online self check-in process. This includes the corresponding processing of any required documents to verify whether the passenger is approved to fly by the various authorities and possesses a valid Covid-19 Negative Certificate.

The system has gone live for a number of AirAsia flights from Malaysia’s KLIA2 Airport to/from Singapore as well as to/from Surabaya. It will soon be offered for flights to and from Jakarta, as well as other AirAsia destinations where valid travel documents are required prior to travel.

Scan2Fly is among the airline’s latest technological enhancements to improve the customer journey in pandemic era. Other recent enhancements include automated bag drop services, roving technology for temperature checks, and biometric facial recognition technology for its passenger processing system through its strategic partner Vision-Box.

The airline is also working with Vision-Box to further deploy numerous other touchless experience systems, such as digital identity management across the airline’s travel and finance ecosystem.

Javed Malik, COO of AirAsia Group, said: “Innovation has always been in our DNA. Our digital transformation continues to gain momentum as we work hard to make travel in this new world more secure, hygienic, contactless and seamless than ever before by improving our digital capabilities which reduce costs and further enhance the customer journey. As we pivot into a one-stop travel and lifestyle platform, there are many more innovations in the pipeline which we will announce in due course.”

-TTG Asia.