KUALA LUMPUR, Oct 21 (Bernama) -- Malaysia will host Check-In Asia, a forum focusing on future check-in practices, at the Pan Pacific Kuala Lumpur International Airport next month. The forum from Nov 24 to 26 will also take a closer look at the end-to-end process from the passenger point of view, from booking to the collection of baggage at the arrival destination, said Malaysia Airports Holdings Bhd (MAHB) in a statement Thursday.
Themed "Enhancing the Passenger Experience -- From Beginning to End", the sessions include enhancing the passenger experience through every stage of the travel continuum; security, immigration and facilitation; solving baggage challenges; advanced self-service strategies and future terminals; and implementing new technology and processes. "Malaysia Airports is proud to play host to this exciting new event and delighted to see that so many airlines, airports and leading solution providers have put forward their leading experts to share experiences and ideas in this key subject area of improving the passenger experience," said MAHB managing director Tan Sri Bashir Ahmad.
The speakers at Check-In Asia include Malaysia Airlines' managing director and chief executive officer Tengku Datuk Azmil Zahruddin, SkyTeam Alliance's director of airport services Cees de Vas, ANA All Nippon Airlines' senior manager of passenger services planning Takeshi Tokunaga and leading industry figures and experts. MAHB is organising the event together with PPS, an event management company, and the International Air Transport Association (IATA).
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