KUALA LUMPUR: Be extra careful and read the fine print when purchasing tour packages that promise the perfect holiday.
This is the advice given by newly-appointed Malaysian Association of Tour and Travel Agents (Matta) president Datuk Mohd Khalid Harun.
“Whatever excitement you are offered, please be a little bit cautious and pay attention to the details of what you are getting into,” Mohd Khalid told The Star yesterday.
“Make sure you observe the terms and conditions of the package and acknowledge them accordingly.”
He said this after receiving a copy of a police report lodged on Tuesday by a group of 23 holiday-makers who claimed that they were not given a full refund totalling RM24,220 after their tour to China was cancelled due to “technical errors” on not being able to secure air fares for the group.
Group member Cheryl Lim said they accepted the deal at the previous Matta Fair but claimed that they were not shown the special terms and conditions of the offer.
Mohd Khalid said he would investigate the matter further but advised consumers to know what they are getting when they paid up.
“Ask your travel agent for a complete payment itinerary and ensure that nothing is hidden,” he added.
Asked on what would Matta do if such a case was reported to it, Mohd Khalid said there are mechanisms to ensure consumers are protected.
“If we find out there is a case for the customer, then the agency have to make a refund. Failing which we can cancel their membership and in serious cases, have their licences revoked upon recommendation to the Tourism Ministry,” he said.
He added that Matta would call the travel agent who also happened to be an exhibitor in this up-coming Matta Fair to show cause why they should not be barred according to the association code of ethics.
Those with complaints are advised to call Matta at 03-9287 6881 or lodge a complaint online at www.matta.org.my.
The Matta Fair will be held from March 12 to 14.
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